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Diana Ennen January 20, 2014

Entrepreneur Tip – Good Client Relations Tips You Need to Know

facebook - stay in contact with clients - 3-21-2013

It’s important to build solid business relationships with your clients.  Then these clients will not only keep coming back, but also refer others to you.  So many businesses will tell you that one of the reasons they don’t hire a virtual assistant or other entrepreneur or continue to work with them is because of the lack of communication.  It can be that they didn’t respond back promptly to their initial request for a proposal or information on their services, or that while working with them they neglected to communicate effectively.  No matter the cause, these tips should help!

Tips for better client relations:

#1 – It’s critical to establish right from the beginning how you will handle the communications with your clients. Once clients know what to expect, it’s easier for them to work with you and avoids any second-guessing of what is happening with their work.  Some things to consider – if e-mailing, what is the standard turnaround time that you respond back to emails?  Do you want recognition of all emails by a simple “received” back or “done” when the work is complete?   Once a client knows when they will hear from you, then they can plan their work accordingly.

But it goes further than just those emails.  Establish right in the beginning how often you will meet with them to discuss work via the phone, etc.  It’s the little things that count and often businesses look to you for how you want this to look.

#2 – Proof your work, even the emails back to them.  If in a rush you write back your client and there are 10 typos in there, your clients are going to worry, big time.  Now we aren’t saying every email has to be perfect, but always present a very professional image.  When they see major typos everywhere they might fear that the work you do for them will be similar. Plus, with the work, we’ve all had it happen. Your client responds back that there has been a mistake or a typo. Ouch.  We can’t be perfect, but be as close as you can.  Proof and reproof your work.  Also, if possible wait until the material is fresh and reread it again.  And with all work reread the instructions and while doing the work, make sure you have a complete understanding of what needs done.

#3 – Always go above and beyond for your clients.  You will be rewarded with more work and lots of word of mouth referrals too.  Listen to what they say. It’s so easy to get busy and listen with half an ear, or try and talk too much about your business.  Being a good listener is a valuable asset.

Decide when work should be completed and always make your deadlines and avoid excuses.  Remember your clients are counting on you and often they have a lot at stake with the work you are doing for them.  Don’t let them down.

Remember that you are establishing a partnership relationship with your clients.   Also, let them know that you appreciate referrals so that they can help in your success.  It can be a two-way street with this partnership.

Hope you enjoyed these tips.  Love your comments below.

Diana Ennen, Author:  VA the Series: Become a Highly Successful, Sought After VA and So You Want to be a Work at Home Mom
 

Filed Under: Virtual Assistants Tagged With: client relations, client relations tip, entrepreneur

About the Author

Diana Ennen is the President of Virtual Word Publishing, www.virtualwordpublishing.com, where she offers PR and Marketing, book marketing, PR and Virtual Assistant Coaching, VA services, writing and editing, ghost writing, and so much more.   She has been featured in all major media including Forbes, Fox, Entrepreneur Magazine, Inc. Radio, Woman's World Magazine, and too many to mention and gets her clients in these publications as well. Email her for more information at diana@virtualwordpublishing.com. Posting is free to be reprinted as long as this bio remains.

Comments

  1. Michelle Gibson says

    January 20, 2014 at 2:45 pm

    This is a great post. Thank you for sharing.

    I’d never really blogged before until I became a Virtual Assistant. I then started doing a little voluntary blogging on a VA Network and wow! it’s really become something I enjoy and am now starting to get clients asking for me to help them with their blog posts.

    Looking forward to reading more of your posts Diana

  2. Damaria Senne says

    January 20, 2014 at 3:14 pm

    Thank you for the tips.

    I’m trying to build up my traffic because I market my books on my blog, and I also accept sponsorships.

    So I need all the tips I can get to grow traffic on my blog. I joined this blog challenge for that very reason:-)

  3. Diana Ennen says

    January 20, 2014 at 5:33 pm

    Awesome! That is great Michelle! Don’t you just love when clients then see what you offer and then your professionalism and then want to hire you to do it for them. That totally rocks! Congrats. It rocks being a VA! Damaria – tell us more about your books. Love to hear about them. Maybe we can cross promote as I have books as well. Always great to look for new ways to connect. Thanks! Diana Ennen

  4. Jan says

    January 20, 2014 at 5:33 pm

    I like your tip to create video blogs as well. Its something I plan to do before this challenge is over. Thank you for the extra motivation.

About Diana

Diana Ennen

A leader in the PR and VA Industry, Diana is the one to turn to when your books or products aren’t selling or the lack of clients is hampering your business success. Her proven marketing and coaching techniques will get you where you need to be and FAST!

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